Refund policy

 

 

At Noctivis, we take great care in curating and delivering exceptional books that reflect our commitment to quality and artistic expression. Due to the unique nature of our products, we have outlined the following return and exchange policy:

 

General Policy

- Non-Returnable Items: All sales are considered final. We do not accept returns or exchanges once an order has been received.

- Exceptions: Returns or exchanges will only be considered in the following circumstances:

[1] You received an item that differs from your original order.

[2] The item has a defect caused during production or publication (e.g., pagination errors, binding issues, etc.).

[3] The item sustained damage during transportation.

 

Conditions for Returns & Exchanges

- To qualify for a return or exchange, the following conditions must be met:

[1] Contact Timeline: You must notify us within 7 days of receiving your order by emailing us at admin@noctivis.com. Please include:

[2] Your order number

[3] A detailed description of the issue

[4] Photos of the item and its packaging

[5] Item Condition: The item must be returned in its original condition, including any accessories, inserts, or packaging.

[6] Courier Charges: The purchaser is responsible for covering the cost of courier fees for both delivery and return.

 

Situations Where Returns & Exchanges May Be Refused

- We reserve the right to decline requests for returns or exchanges in the following cases:

[1] Damage caused by improper handling or use by the customer.

[2] Items returned in an incomplete state (e.g., missing accessories or packaging).

[3] Items that have been modified or altered by the customer.